1. The OLD Touch F/W Upgrade Program can not filter the OLD and NEW Touch Controller Board.

 

  1. The New Touch F/W Upgrade Program (v.1.00.038) can filter the OLD and NEW touch controller board 

 

                  -> If the user try to install OLD F/W to NEW Touch controller board,

                     The latest version of F/W Upgrade Program show pop-up message for warning, and F/W Install is not started.

 

  1. According to your email for the 3pcs of touch controllers which your customer tried to downgrade the F/W version,

The 3pcs should NOT be used anymore, since it needs to be initialized.

 

“the download starts but didn’t finish. We tried this on 3 different controllers, it was always the same problem.”

 

-> Kortek R&D only can proceed with initialization for the touch controller boards which became broken in the progress of wrong F/W uploading.

 

-> So if it is in need to be initialized for the 3pcs, please send to Kortek Korea for initialization.

     Then Kortek will initialize and install the correct F/W v3.0, and return to your side.

 

  1. Please use the New Touch F/W Upgrade Program, to prevent any similar case of uploading wrong F/W Version.

Then the new program will filter the case, and the wrong F/W version will NOT be installed.