Knowledge Database

KORTEK/ Touch Controller F/W not downloading.
What we could understood through the video clip is that Touch F/W Download is normally processed, but it is failed while in the final progress for checking...
Fri, 8 Dec, 2023 at 2:54 AM
SDD FW update old FW (L20420) to (L20420AR) FW
  There are 2 ways of FW update.   Card re-initialization. This cleans all the data within the disk, resetting power count cycle to 0. This is what Inno...
Mon, 18 Dec, 2023 at 2:56 AM
NAK message on the MRX
  The NAK response (0x10 0x15) you are getting could have many reasons.   To be sure that device is correctly installed please do/control following in yo...
Fri, 5 Jan, 2024 at 10:21 AM
Connecting IPRO with an Industrial Computer
  We want to have directly connection from our industrial computer mounted in ticket machine to iPRO RC.  What we meant is, as a result of having issues wi...
Fri, 5 Jan, 2024 at 10:33 AM
MRX: Changing the Currency from EUR to Poland
To change from POL to EUR currency they will need to connect to the Maintenance port at the rear of the MRX and use the attached downloader to download the ...
Tue, 6 Feb, 2024 at 3:02 AM
EP802 Firmware update steps
The following attachment below shows the steps to update the firmware for the EP802-TM and EP802-TMP printer.
Tue, 6 Feb, 2024 at 3:06 AM
RaspberryPi EP802 Driver Installation
Raspberry Pi EP802 Driver installation When installing the driver for the Raspberry Pi all 64-bit, we need to provide the following file:
Mon, 26 Feb, 2024 at 4:35 AM
12V PSU for Clarity 23.8" and 27"
33145342  adapter
Tue, 27 Feb, 2024 at 3:09 AM
Firmware detection on the EP802 without printing self test ticket
Q: Can we read the firmware installed on the printer without printing a self-test ticket? A: Yes it is possible to do so using the Msprintertool. On the...
Wed, 6 Mar, 2024 at 8:43 AM
CRT-288-C and CRT-288-K main differences:
CRT-288-C and CRT-288-K main differences:   1.  CRT-288-C is developed for ATM/bank terminal application  Compatible with Sankyo card reader in term of...
Fri, 8 Mar, 2024 at 3:21 AM